At AJC Frozen Foods, we are committed to delivering high-quality frozen meat and seafood products. Due to the perishable nature of our products, we follow strict guidelines for returns, refunds, and replacements to ensure safety and quality.
❄️ Return Policy
- Frozen food products are non-returnable once delivered due to hygiene and safety regulations.
- Returns are only accepted in case of:
- Damaged or leaking packaging
- Incorrect product delivered
- Quality issues at the time of delivery
⚠️ Important Conditions
- Any issue must be reported at the time of delivery or within 2–4 hours of receiving the order
- Products must be unused and in original packaging
- Proof (photos/videos) may be required for verification
💰 Refund Policy
Refunds are processed under the following conditions:
- Approved quality issues
- Incorrect or missing items
- Damaged products during transit
Refund Process:
- Refunds are initiated after verification
- Processed within 5–7 business days
- Amount will be credited to the original payment method
🔄 Replacement Policy
- Replacement may be offered instead of a refund based on product availability
- Applicable only for verified complaints
🚫 Non-Eligible Cases
Refunds/returns will not be accepted if:
- Product has been stored improperly after delivery
- Delay in reporting the issue
- Product has been partially consumed
- Change of mind after delivery
📞 Contact for Support
For any issues related to your order:
👉 Contact Us Immediately
👉 Email: sales@ajcfrozenfoods.com
👉 Call/SMS: +1 (650) 485-3329
🔍 Policy Note:
AJC Frozen Foods reserves the right to approve or deny refund/return requests after inspection and verification.